As Robot Field Operator you will work closely with our product and engineering teams to successfully manage the deployment and testing of our vehicles in the field. In addition to deployment and testing, you will also be an integral part of our site bringup and data collection efforts.
Responsibilities:
- Collaborate closely with support engineers in troubleshooting and solving problems.
- Interact with customers regularly to find out user experience.
- Develop standard procedures for field testing tasks.
- Evaluate operational performance and recommend improvements if needed.
- Test the prototype product to determine its acceptability and recommend modifications if required.
- Ensure all test records are logged and available for future reference.
- Maintain testing equipment and supplies in safe and good working conditions.
- Assist product development, production, and marketing activities.
- Write test proposals for sufficient test coverage.
- Record test results accurately.
- Conduct the product tests to predict performance or maintenance issues.
- Identify failures and develop efficient solutions to minimize the failure rate.
- Perform root cause analysis to determine reasons for product failures and develop corrective actions.
- Perform product verification and validation tests before delivery.
- Document all issues and corrective actions accurately for future references.
Qualifications:
- Ability and willingness to travel to other office and customer locations.
- Experience with the Linux Terminal
- Ability to read and edit code
- Great troubleshooting skills and able to work under pressure
- Availability on weekends for on-call support
- Great customer service skills
- Ability to lift 80 lbs.
Bonus Qualifications:
- Experience with python
- Experience in customer-facing roles
- Technical background in computer science, software engineering, electrical engineering, or robotics engineering
Travel around the Chicago area.
